Return and Refund Policy
Effective Date: October 2023
Ningbo Longwell Electric Technology Co., Ltd. (hereinafter referred to as “the Company” or “we”) highly values customer satisfaction. To ensure a pleasant shopping experience, we have established the following Return and Refund Policy. Please read and understand this policy carefully before making a purchase.
1. Scope of Application
This policy applies to all products purchased through the Company’s official website, authorized dealers, or other official channels.
2. Conditions for Return
2.1. Return Period
You may apply for a return within 7 working days from the date of receipt of the product.
2.2. Return Requirements
Product Condition: The product must be unused, in its original condition as sold, with all tags, packaging, and accessories intact, and no man-made damage.
Valid Proof of Purchase: You must provide a valid proof of purchase, such as an invoice or order number.
2.3. Reasons for Return
Product Quality Issues: If the product has manufacturing defects or functional faults.
Delivery Errors: If the received product does not match the order (including model, specification, quantity, etc.).
3. Return Process
3.1. Contact Customer Service
Phone: +86 57462189863
Email: service@longwellfans.com
Provide your name, contact information, order number, and reason for return.
3.2. Return Application Review
Our customer service will review your return application within 2 working days and inform you of the result and specific return procedures.
3.3. Return the Product
Follow the instructions provided by customer service to properly package and return the product to the designated address.
Include the return application form or relevant information inside the package.
3.4. Return Inspection
Upon receiving the returned product, we will inspect it.
If it meets the return conditions, we will process the refund accordingly.
4. Refund Process
4.1. Refund Method
Refunds will be returned via your original payment method. In special circumstances, we will discuss and agree on the refund method with you.
4.2. Refund Timeframe
After confirming that the returned product meets the conditions, we will process the refund within 7 working days.
The exact time for the refund to reach your account may vary depending on the payment channel. Please refer to your bank or payment institution’s processing time.
5. Fee Explanation
Returns Due to Product Quality Issues or Delivery Errors:
The return shipping cost will be borne by us.
Returns for Non-Quality Reasons (e.g., personal reasons):
The return shipping cost will be borne by you.
6. Special Notes
6.1. Returns Will Not Be Accepted in the Following Situations
Applications exceeding the return period.
Products that have been used, damaged, or have quality issues due to improper use.
Missing original packaging, accessories, invoices, or other essential components or proofs.
Customized products or special promotional items (unless there are quality issues).
6.2. After-Sales Service
For products that exceed the return period but are still within the warranty period, if quality issues occur, you can enjoy corresponding after-sales services according to our product warranty policy.
7. Contact Us
If you have any questions or need assistance, please feel free to contact our customer service department:
Phone: +86 57462189863
Email: service@longwellfans.com
Address:#NO.100, South of Xuxiang River, Ditang District, Yuyao, Ningbo, Zhejiang Province, China
