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Privacy protection

Effective Date: October 2024

Ningbo Longwell Electric Technology Co., Ltd. (hereinafter referred to as “the Company” or “we”) highly values your personal information and privacy protection. We are committed to safeguarding your personal information by implementing reasonable security measures in compliance with the “Cybersecurity Law of the People’s Republic of China” and the “Personal Information Protection Law of the People’s Republic of China.” Please read and understand this Privacy Policy carefully before using our products or services.

1. Who We Are

When you visit our website, your personal information is processed by Ningbo Longwei Electric Appliance Technology Co., Ltd.

Contact Information:

Address: #NO.100, South of Xuxiang River, Ditang District, Yuyao, Ningbo, Zhejiang Province, China

Email: support@longwellfans.com

2. When We Collect Your Personal Information

We collect your personal information in the following situations:

When you register an account or use our services: Such as registering a personal customer account, submitting an online job application, subscribing to our newsletter, etc.

When you fill out forms or participate in events: Such as filling out contact or service inquiry forms, registering for webinars, company events, exhibitions, etc.

When you communicate with us: Via email, telephone, or other means.

When collecting during events: Photos and videos taken during company activities and exhibitions.

When establishing business relationships: When you express interest in our products and services or establish business contacts with us.

We may collect, but are not limited to, the following personal information:

Identity Information: Name, gender, date of birth, identification number, etc.

Contact Information: Address, telephone number, email address, etc.

Account Information: Username, password, etc.

Transaction Information: Order details, payment information, invoice information, delivery address, etc.

Technical Information: Device information, IP address, browser type, access dates and times, browsing records, location information, cookies, etc.

Other Information: Any additional information you voluntarily provide.

3. How We Use Your Personal Information

3.1. To Perform Contracts or Provide Services

Processing your service requests: Such as order processing, product delivery, after-sales service, etc.

Account management: Creating and maintaining your account and providing the services you require.

3.2. Based on Legitimate Interests

Improving our products and services: Analyzing your usage and feedback to enhance user experience.

Marketing and promotions: Providing you with information about products and services that may interest you, in compliance with legal provisions.

Security assurance: Maintaining the security of our website, products, and services to prevent fraud and other illegal activities.

Legal protection: Asserting our legal rights and defending against legal claims.

3.3. Based on Your Consent

Marketing activities: With your explicit consent, sending you promotional information, market surveys, etc.

Other purposes: Using your personal information within the scope of your consent.

You may withdraw your consent at any time, and the withdrawal will not affect the legality of the processing based on your consent before the withdrawal.

3.4. To Comply with Legal Obligations

Compliance with laws and regulations: Processing your personal information as required by laws, regulatory requirements, legal proceedings, or government directives.

4. How We Share, Transfer, and Disclose Your Personal Information

4.1. Sharing

We may share your personal information in the following circumstances:

Sharing with affiliated companies: To provide consistent services, your personal information may be shared with our affiliated companies.

Sharing with partners or service providers: Such as logistics companies, payment institutions, data storage providers, etc. We require them to comply with this Privacy Policy and take necessary confidentiality and security measures.

Legal requirements or protection of legitimate rights: We may share your personal information as permitted or required by laws and regulations or to protect the legitimate rights and interests of the Company, you, or others.

4.2. Transfer

In the event of mergers, acquisitions, or asset transfers involving your personal information, we will inform you of the relevant situation and, within the scope required by law, obtain your consent again.

4.3. Disclosure

We will only disclose your personal information in the following situations:

With your explicit consent.

As required by laws and regulations.

5. How We Protect Your Personal Information

Technical Measures: We adopt industry-standard security measures, such as SSL/TLS encryption for data transmission, data encryption storage, and firewalls.

Management Measures: We have established strict internal permission controls and employee management systems and conduct security training and assessments for employees.

Security Incident Response: We have formulated emergency response plans to address potential personal information leakage, damage, or loss. In the event of such incidents, we will promptly inform you as required by laws and regulations and take necessary remedial measures.

Please note that although we take reasonable security measures, we cannot guarantee absolute security of data transmitted over the internet.

6. Your Rights

In accordance with applicable laws and regulations, you have the right to:.

Access: Inquire whether we process your personal information and obtain relevant information.

Correction: Request correction of inaccurate or incomplete personal information.

Deletion: Request deletion of your personal information under certain circumstances.

Restriction: Request us to restrict the processing of your personal information under certain circumstances.

Data Portability: Obtain a copy of your personal information in a structured, commonly used, and machine-readable format.

Objection: Object to our processing of your personal information based on legitimate interests.

Withdrawal of Consent: You may withdraw your consent to our processing of your personal information at any time.

To exercise the above rights, please contact us using the contact information provided in this Policy. We will verify your identity and respond to your request within a reasonable time as required by law.

7. How We Use Cookies and Similar Technologies

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device to record your preferences and other information. You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. Third-Party Tools and Social Media Plugins

8.1. Third-Party Tools

We may use third-party services (such as Google Analytics) to analyze website traffic and optimize services. These third parties may collect your usage data. For details, please refer to the privacy policies of the respective providers.

8.2. Social Media Plugins

Our website may include social media plugins (such as WeChat, Weibo). These plugins may collect your personal information. For details, please refer to the privacy policies of the respective social media platforms.

9. Protection of Minors’ Personal Information

Our products and services are primarily intended for adults. If you are under the age of 14, you should obtain the consent and guidance of your guardian before using our services or providing us with your personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated Policy will be published on our website and will be effective upon publication. By continuing to use our services after the Policy is updated, you acknowledge that you have read, understood, and accepted the updated Privacy Policy.

11. How to Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy or your personal information, or if you wish to exercise your rights, please contact our Data Protection Officer: